Todd Breakey wrote:
My old 8000 series unit got REAL flaky, so I just took it by the customer service center on Atlantic and swapped it with a new model. No questions asked, no money exchanged. I don't think you can get that with satellite and deffinately not with a stand alone Tivo unit.
I also worried about this when switching, seeing as how I went through 3 different DVR's from TWC. However, I now think that the TWC DVR boxes are just pieces of crap, I've never had a single problem with either of my HD DirectTV Tivo boxes or my regular Tivo's, nor do I hear about similar occurences with them. TWC's service with regards to the flaky b oxes is flawless, but I prefer to have a box that just doesn't flake out on me in the first place.