AT&T u-verse

RodneyWright · **Posted:** Sun Jan 29, 2012 11:04 am

So this nice young lady stops by the house yesterday and wants to tell me all about the virtues of AT&T U-verse over time warner. After listening and asking questions, I can't really see any downside to make the cut over. Bigger DVR space wise, records 4 shows instead of 2, cable boxes for each TV so I can watch all channels and recorded shows on each TV, faster internet, unlimited local and long distance calls, keep my same home number and more premium channels that are part of the HD package.

So my question is, anyone here using AT&T U-Verse? If so, what feedback do you have?

George Bright · **Posted:** Sun Jan 29, 2012 11:47 am

My neighbor had AT&T U-verse and high speed internet. The issue he had was that the price per month doubled after the 12 month introductory period was over. I have DSL from AT&T and it has been problem free for the most part and the rates have not gone up much in the 8 years or so I have had it. I get my TV over the air and watch some over the internet. I guess that makes me cheaper than Mike Whitney. :wink:

Andrew Jonell · **Joined:** Mon Mar 23, 2009 6:43 pm **Posts:** 1350

250GB cap per month (If you run your download full tilt for 24 hours at 24Mpbs you'll hit 250GB)
$300 one-time installation fee
The 2-wire gateway they give you (you can't buy your own) is a temperamental POS
I've heard mixed things about the TV quality (over-the-air is the best quality you can get)

Steven Carter · **Posted:** Sun Jan 29, 2012 7:27 pm

I have had it for several years. Completely disagree that 2wire is Temperamental as ours has been down twice, for less than 10 minutes each time, since 2007. Each time we received a partial credit since the whole Tv/internet/phone integrates thru the 2wire gateway, and we lost all our DVR content. It has some limitations, and apparently does not play well with other network devices like routers/repeaters, and requires some reconfiguration to run applications such as Sonos. Does that make it a POS? Depends on how geeky you are, I guess. I stream a lot of Netflix, near constant streaming of Pandora in addition to Xbox and PC online gaming and have never run into a bandwidth limit, so that ceiling is pretty far away for typical use. After the introductory period we got "normal" pricing, which is very close to Time Warner, and has not changed since 2008 (~$170 per month for phone, u200 HD in 2 rooms and uverse elite internet)

Are there cheaper ways? Sure. But Aside from the landline I get full value from my cable and Internet. I have never, even once, thought about going back to TWC.

Karl Shultz · **Posted:** Sun Jan 29, 2012 10:16 pm

It would sure be nice if they'd bring it to southwest Durham. I've been wanting to fire TWC for years now. Although I have to give them credit - their internet service is damn reliable.

RodneyWright · **Posted:** Mon Jan 30, 2012 6:51 pm

I had a less than satisfactory phone call w/ TW today. Didn't seem they were very interested in keeping me as a customer, adding the AT&T features and keeping my bill at the same rate. Looks like I'm AT&T bound.

Dustin Fredrickson · **Posted:** Mon Jan 30, 2012 8:43 pm

RodneyWright wrote:

I had a less than satisfactory phone call w/ TW today. Didn't seem they were very interested in keeping me as a customer, adding the AT&T features and keeping my bill at the same rate. Looks like I'm AT&T bound.

That's my experience. I fired them almost a year ago on the TV side in favor of DirecTV... they DID drop the internet to $30/month when I threatened to take the rest of my business too, at least.

Michael Czeiszperger · **Joined:** Thu Apr 09, 2009 9:35 am **Posts:** 861

RodneyWright wrote:

So this nice young lady stops by the house yesterday and wants to tell me all about the virtues of AT&T U-verse over time warner. After listening and asking questions, I can't really see any downside to make the cut over. Bigger DVR space wise, records 4 shows instead of 2, cable boxes for each TV so I can watch all channels and recorded shows on each TV, faster internet, unlimited local and long distance calls, keep my same home number and more premium channels that are part of the HD package.

So my question is, anyone here using AT&T U-Verse? If so, what feedback do you have?

I've had AT&T Uverse for about a year, and the performance is much better than I was getting with the maximum TW service, about 3Mbps up and 17Mbps down. So far there's been no outages, and there's no need for regular cable-- streaming video is very reliable.

RodneyWright · **Posted:** Wed Feb 01, 2012 1:12 pm

I've been talking to folks here at work and I'm simply amazed at how many have dumped TW in favor of AT&T uverse. I've heard no negitives about AT&T in any regard. Installation is set for Monday and canceling TW on Tuesday.

Michael Czeiszperger · **Joined:** Thu Apr 09, 2009 9:35 am **Posts:** 861

I think the difference is two things:

1. AT&T ran all new hardware in my neighborhood and laid new cable to the house. Reliability and performance require a clean signal, and new wiring will do this as long as its installed correctly. The raw signal through the old TW cables had a high signal to noise ratio, and throughput will fall to nothing when it rained heavily, indicating sloppy installation and/or weather frayed cabling.

2. sysadmin quality: TW regularly had their DNS servers stop working, or their networking would get misconfigured, or a router would fail. Hiring quality networking people means fewer problems because they make sure the problems don't happen in the first place.

JamesShort · **Posted:** Wed Feb 01, 2012 8:59 pm

RodneyWright wrote:

I've been talking to folks here at work and I'm simply amazed at how many have dumped TW in favor of AT&T uverse. I've heard no negitives about AT&T in any regard. Installation is set for Monday and canceling TW on Tuesday.

Cancel TW now....they are well known for stopping charging you and still providing service at no charge for months

Chris Halweg · **Posted:** Thu Feb 02, 2012 1:52 pm

Here's a student thread about it. There have been a fair number of problems with the TV service: http://thewolfweb.com/message_topic.asp ... 322&page=1
As for ATT, their customer service is absolutely terrible. I had to fight them for several months to get my DSL bill correct and I finally gave up wasting my time trying to get it right.

RodneyWright · **Posted:** Thu Feb 02, 2012 2:08 pm

Chris Halweg wrote:

Here's a student thread about it. There have been a fair number of problems with the TV service: http://thewolfweb.com/message_topic.asp ... 322&page=1
As for ATT, their customer service is absolutely terrible. I had to fight them for several months to get my DSL bill correct and I finally gave up wasting my time trying to get it right.

No customer service is perfect, I know TW isn't. Still, the options and features I'm receiving out weigh what TW has to offer.

RodneyWright · **Posted:** Mon Feb 06, 2012 10:10 pm

AT&T u-verse is now installed, but I can't say that the install went w/out a hitch. I was mislead in regard to being able to watch TV on sets w/out a controller box. To watch TV, you have to have a box. Disappointing, but workable. Internet speeds are very good, consistently getting 11mbps.

Now setting up the wireless was a pain and still not resolved. I wanted to use my linksys router, but could not get it to accept the IP address from the AT&T router. My linksys has better encryption and I didn't want to have to change all of my WEP settings on the laptop and xbox. Any of you know what I need to do in order to be able to run my router?

Picture quality is good and channel selection and DVR functions are much like TW, so no issues there. So far so good, but I'd really like to get my router working again.

edit: Just found out from a google search that I had an IP conflict. Both routers using 192.168.1.n. Suggestion was to change my linksys IP to 192.168.2.n. Works like a freaking charm now. Have my higher WEP key settings and I don't have to change anything else out. I'm happy....

Jason Tower · **Joined:** Wed Jun 11, 2008 3:31 pm **Posts:** 1173

RodneyWright wrote:

AT&T u-verse is now installed, but I can't say that the install went w/out a hitch. I was mislead in regard to being able to watch TV on sets w/out a controller box. To watch TV, you have to have a box. Disappointing, but workable. Internet speeds are very good, consistently getting 11mbps.

Now setting up the wireless was a pain and still not resolved. I wanted to use my linksys router, but could not get it to accept the IP address from the AT&T router. My linksys has better encryption and I didn't want to have to change all of my WEP settings on the laptop and xbox. Any of you know what I need to do in order to be able to run my router?

Picture quality is good and channel selection and DVR functions are much like TW, so no issues there. So far so good, but I'd really like to get my router working again.

edit: Just found out from a google search that I had an IP conflict. Both routers using 192.168.1.n. Suggestion was to change my linksys IP to 192.168.2.n. Works like a freaking charm now. Have my higher WEP key settings and I don't have to change anything else out. I'm happy....

are you getting a 192.168.1.x ip on the linksys wan port? if you are that means you're double natting which (without getting all technical) is undesirable, what you ideally want is a public ip on the wan port. odds are the at&t cpe can do that but some reconfiguration will probably be required. what you have now works but you may run into a situation in the future which will not due to the double nat, and outside access (port forwarding, something i use every day) is impossible. i've set up uverse for a couple of clients and i always have to call tech support to make this change. just a heads up.

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