Reviving and old thread based on a recent experience with Happy Jap's, which was extremely positive.
After recent failed attempts at removing the crank pulley bolt on my Honda Pilot in order to change the timing belt, I requested and received quotes from 5 local shops, including the two local Honda dealerships and three independents specializing in imports. All except Happy Jap's quoted a package deal of some sort - some included the water pump, some the hydraulic tensioner, some both, etc. Happy Jap's was the only place that provided a tiered quote based on which components turned out to be in need of replacement after teardown/analysis. It also helped that Happy Jap's pricing was essentially the same as the other lowest quote. Add in Happy Jap's strong reputation amongst THSCC, the choice was a no-brainer.
As promised, Rex at Happy Jap's provided a detailed final quote the morning I dropped it off, and it turned out the water pump looked good as new, the hydraulic tensioner was leaking, and a couple guide rollers, which no one included in quotes, were in need of replacement. They were able to get all OEM Honda parts and finished the job the next day, just in time for the weekend.
And Happy Jap's left no doubt that they replaced exactly the parts they quoted - they left a small box in the car containing all the old/replaced parts inside the packaging each new part came in.
