Resolving a problem with Koni North America

Wes Eargle · **Joined:** Mon Oct 27, 2003 9:47 am **Posts:** 3683

I found out at the Danville event that my right rear strut has the adjustment stuck in the full soft position. After talking with a tech guy this morning, he directed me to speak with a rep in the warranty division. Since this is my daily driver, their solution is to charge me half of the list price (~$60 less than the price that Tire Rack has on their website) for a drop shipped strut -- if they determine that the strut is at fault, ie I didn't hit it with an impact wrench, they'll refund my money and I keep the new strut.

Hopefully everything will pan out for the best.

Aaron Buckley · **Posted:** Tue Apr 27, 2004 1:13 pm

Go ahead and do it. I know plenty of people that have had warranty issues over the years, and Koni is nothing but professional to deal with. If you run into any issues, call me. I have a bunch of contacts I've used over the years, and they would all be willing to help.

Anyone who has had a problem, was credited quickly once they determined the strut had a defect. - AB

Wes Eargle · **Joined:** Mon Oct 27, 2003 9:47 am **Posts:** 3683

Just got the new rear strut in today. They don't have any other instructions other than a packing slip about how to do the return procedure, but that ain't rocket science either.

Aaron Buckley · **Posted:** Thu May 06, 2004 3:25 pm

Just put it in the box they sent you the new one, and slap the label on it... Nothing else is needed. - AB

Wes Eargle · **Joined:** Mon Oct 27, 2003 9:47 am **Posts:** 3683

Just doublechecked: no return label, no RMA number, nada. I figure that a phone call with my transaction number should yield one in a fax whenever I get a chance to install it.

Wes Eargle · **Joined:** Mon Oct 27, 2003 9:47 am **Posts:** 3683

My CC statement indicated that the chargeback occurred about 6 weeks after they received the broken strut. Nice job Koni!

Aaron Buckley · **Posted:** Wed Jun 30, 2004 2:25 pm

6 weeks? Did you charge them interest? I would

At least you have a working shock... - AB

Carl Fisher · **Posted:** Wed Jun 30, 2004 2:30 pm

I've gone through the warranty replacement process with the (stock-valved) Konis on my Neon perhaps 5-6 times now. They've always shipped me the replacement struts first, and after I've gotten them swapped out I've sent the busted ones back in the same box. I can't recall if a charge has appeared on my credit card during the replacement period, but Koni has always been very easy to deal with. And they've never given me any grief (so far... :roll:

) about the number of replacements I've requested.

Really I should prolly get them replaced more often- I tend to let them get pretty bad before doing anything about it... :oops:

Wes Eargle · **Joined:** Mon Oct 27, 2003 9:47 am **Posts:** 3683

Carl Fisher wrote:

I can't recall if a charge has appeared on my credit card during the replacement period

Carl, I prepaid 1/2 the cost of a replacement strut ahead of time since it's my only car (for now)

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Resolving a problem with Koni North America

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